Understudy.net/org Ok you have made it this far. You obviously must be bored and have nothing better to do with your life.

My Archives: November 2008

Tuesday, November 25, 2008

Here is a copy of the letter I email to Sprint's customer service. I doubt they will resolve my issue. it may be time to look for a new carrier.

To whom it may concern,

My name is Brendhan Horne. I am the project manager of the voice data division for Summit Electric.
I have been with this company for almost four years and have used a Nextel Sprint phone the entire time I was with this company. I also used one for 7 years with the prior company of employment until the owner's retirement. In that time I have carried the Service and Repair insurance on the phone. I have had two incidents in that time where I have tried to have the phone repaired or serviced. In both cases I was not helped.

My first incident was a year ago when the LCD on the phone went out. I was informed that was not covered. I at that time accepted the response. I went ahead and went with the upgrade that was recommended by the dealer. Which also included for some reason having my contract extended.
Recently this phone an ic502 has come to have some keyboard issues. The buttons work but you must press them rather hard to get them to work. I went to the dealer in the hopes of having the keyboard cleaned. Rather than being able to clean or deal with the keyboard issue the dealer mentioned that it was liquid damaged and not covered. I would have to place the insurance claim.

At this point logic seemed to fly out the window with the dealer. I asked could I get a replacement keyboard which apparently also includes the motherboard. He said not they don't keep those in stock. I asked could he order one the answer to that was no. I called 611 and asked if I could order a replacement part and install it myself. Apparently Sprint does not deal in parts nor do their dealers.
However they were more than happy to have me purchase an upgrade and extend my service agreement.

There was discussion of the total insurance plan however that would also not cover the incident with my phone so I guess it is not that total of coverage plan.

I also wanted to get a belt clip case for my phone but apparently no one stocks for that old model of phone anymore either.

So after 10 plus years of service plus insurance payments I guess the guise that is suppose to be peace of mind has fallen asunder. While I enjoy the 2 way and coverage. I cannot believe that I cannot get a part for my phone because it is a replacement and not a repair. So I call customer service this morning and asked if my antenna was broken would they repair it with a new antenna. The agent said yes. So replacement parts are available but I guess it is somewhat discretionary as to what parts.

I would like without having to jump through hoops of have to call Asurion for a replacement phone with a $50 deductible either to have my phone fixed as the insurance I have on the phone should cover it. I realize that the split hair between what constitutes a repair has kept the lawyers very happy and they will be more than willing to spout out all the fine details but I believe that I should be able to get my working phone brought back up to 100% from 98%. Without having to force me to upgrade, extend, or go through the insurance.

Please contact me on my phone at xxx-xxx-xxxx because it works. Despite them now labeling my phone damaged beyond repair.

Sincerely,
Brendhan

Posted by understudy @ 10:14 PM EST [Link] [3 comments]

Wednesday, November 19, 2008

Last night was the run off election in the city of Lake Worth. The runoff was between Suzanne Mulvehill and Dave Vespo. I was at The Havana Club last night with the Suzanne Mulvehill campaign to watch for the results. The results were eventually posted on the County's channel 20 TV programming. So what is the problem? The results were not posted on the PBC elections until 9:38 pm. More than half an hour after they were shown on TV. This is complete BS. The elections office needs to do a lot better under it's new leadership.

BTW. The results showed that Suzanne won. :)

Posted by understudy @ 08:27 AM EST [Link] [1 Comment]

Saturday, November 8, 2008

Well the election is over. I waited to post on this because I wanted to know what N.C. was going to do. I ended up have a small bit of drama with some one from MySpace. Who lived in N.C. and was doing everything a good right wing tool should do. Spreading all the lies and misinformation that was available to be sent out. So all of her efforts did not work, her state turned blue.

I had posted on MySpace a bit about the issue. Then a person sent me this describing what happened to her at work after the election.

In response to your Lorie blog, here is a blog from our company's receptionist the day of the election. I thought you'd find it amusing:

I honestly think Obama is the Anti-Christ. It says in the Bible he will come from Muslim decent and he's all gung-ho for world peace. We all are, but come on, what's he really gonna do? I'm not racist or anything like that, but it also says in the Bible he will be at term for 42 months. A little shy of four years in office. I don't care much for McCain either, but I honestly believe Obama is the Anti-Christ.
Look around you, THE WORLD IS COMING TO AN END AND ISNT GONNA GET ANY BETTER!!!! Read Revelations before you give me your opinion

It sucks that the Neo Cons religious wackos are going to be sore losers.

Posted by understudy @ 08:21 AM EST [Link]

Sunday, November 2, 2008

Posted by understudy @ 08:12 AM EST [Link] [No Comments]

[Archive Index] [Main Index]