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06/01/2005 Archived Entry: "Dell has gone downhill"

While I try to avoid dealing with Microsoft as much as possible. I have some friends who still use it. I like my friends and they haven't turned me into the neighborhood computer repair man. So when they do ask me to help them fix an issue it's usually means they have tried at least some other avenue.

I received a call from my friend Jimi saying his step daughter's new laptop wasn't even booting. The laptop wasn't even 3 weeks old. So I showed up and and sure enough it was at that stage where all it did was boot to the blue screen screaming about bad boot sectors. I tried some recovery stuff that didn't work at all. I couldn't even get a good read on the contents of the C: .

So with all of Dell's recovery disks I went to do a reinstall of the system. The reinstall didn't go properly the first time and I did it again. That time it appeared to take. Then I went to connect it to the network and guess what the drivers for any of the ethernet stuff haven't been recognized. So I try to get the drivers of the dell CD and they don't appear to be on any of the CDs.

I did a reinstall with it connected to the router and again no go. So I figured I would give Dell a call.
I have their technical support number and a express service code. Dell on the past use to be pretty quick about ansering their phones and their commericals make it seem like answering your call is very important to them.

Guess what it's a LIE!

Dell no longer cares about you once they have made the sale. You can get a live salesman in 10 seconds, but a technician, well I hope you have a good book to read. Perhaps War and Peace.

I sat on hold for over two hours before I gave up.

It's kinda sad. I use to like Dell.